Cancellation and Refund
Cancellation and Refund Policy
At Bassima Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you ordered, we offer a flexible Returns and Exchanges Policy to ensure a smooth and hassle-free process. Below is a detailed explanation of how our returns and exchanges work, including the conditions and steps involved.
Return Policy
We accept returns under certain conditions, allowing you to return the products if they do not meet your expectations. Here’s how it works:
1. Return Eligibility
You can return products within 15 days of delivery, provided they meet the following conditions:
• The product must be in unused and unworn condition.
• All tags and labels must still be attached to the product.
• The product must be in its original packaging, including any gift wrapping or other materials that were included with the item when it was shipped.
• For hygiene reasons, products such as intimate apparel, swimwear, or products that have been washed cannot be returned.
2. Non-Returnable Items
Certain items are non-returnable, including:
• Products that have been customized or personalized.
• Products that have been worn, washed, or damaged after receipt.
• Items that are final sale or part of limited-time promotions may not be eligible for return.
3. How to Return Items
To return an item, please follow these steps:
• Step 1: Contact our customer support team at support@bassima.com or call 9343587711 within 15 days of receiving the product.
• Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return. If the return is due to a defective or damaged product, please attach photos showing the condition of the product.
• Step 3: We will review your return request and send you a return authorization along with instructions on how to ship the item back.
• Step 4: Ship the product back to the address provided. Please use a trackable shipping method to ensure that the package reaches us safely. Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
• Step 5: Once we receive the returned product and inspect its condition, we will process your return and issue a refund or exchange, based on your preference.
4. Refund Method
• Refunds will be issued as reward points to your Bassima Clothing account, which you can use for future purchases. The value of the reward points will be equal to the amount of the product purchase, excluding any shipping, gift wrap, or COD charges.
• Refunds for shipping charges or gift wrapping are not applicable unless the return is due to an error on our part (e.g., damaged or incorrect item).
• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
Exchange Policy
If you would like to exchange an item for a different size, color, or style, we are happy to assist, provided the return conditions are met.
1. Exchange Eligibility
Exchanges are subject to product availability. You can request an exchange for:
• A different size, color, or style of the same product.
• An exchange for a new item of equal or lesser value.
2. How to Request an Exchange
To exchange an item, follow these steps:
• Step 1: Contact our customer support team at support@bassima.com or call 9343587711 within 15 days of receiving your product.
• Step 2: Provide your order number and the details of the item you want to exchange, along with the desired exchange product.
• Step 3: If the exchange item is available, we will send you a return authorization and instructions for returning the original item.
• Step 4: Ship the original product back to us. The return shipping cost is your responsibility.
• Step 5: Once we receive the returned product, we will ship the exchanged item to you at no additional shipping charge.
3. Exchange Limitations
• Exchanges are only possible for products that are in new, unused, and undamaged condition, with original tags attached.
• If the product you wish to exchange is out of stock, we will offer you the option to either receive a refund in the form of reward points or select another item from our store.
Return Shipping Costs
• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item received is damaged or defective. We recommend using a trackable shipping service to ensure your return is safely received by us.
• Refund on Return Shipping: If you incur shipping costs for returning an item, a maximum of Rs. 100 will be credited as reward points for the shipping charges you paid. This does not cover the entire cost of return shipping but helps to alleviate some of the expense.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please follow the steps below:
1. Contact Us Immediately: Within 48 hours of receiving the product, contact our customer support team with photos of the damage or error.
2. Return Shipping Costs: In cases where the error is on our part (such as sending the wrong item or a damaged product), we will cover the cost of the return shipping.
3. Replacement or Refund: We will either replace the damaged or incorrect item or process a full refund, depending on your preference.
Customer Responsibilities
To ensure a smooth returns and exchanges process, please make sure to:
• Ensure that the returned item is in unused, unworn, and undamaged condition, with all tags and packaging intact.
• Contact us promptly within 15 days of receiving your order to initiate a return or exchange.
• Follow the return instructions provided by our customer support team.
At Bassima Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you ordered, we offer a flexible Returns and Exchanges Policy to ensure a smooth and hassle-free process. Below is a detailed explanation of how our returns and exchanges work, including the conditions and steps involved.
Return Policy
We accept returns under certain conditions, allowing you to return the products if they do not meet your expectations. Here’s how it works:
1. Return Eligibility
You can return products within 15 days of delivery, provided they meet the following conditions:
• The product must be in unused and unworn condition.
• All tags and labels must still be attached to the product.
• The product must be in its original packaging, including any gift wrapping or other materials that were included with the item when it was shipped.
• For hygiene reasons, products such as intimate apparel, swimwear, or products that have been washed cannot be returned.
2. Non-Returnable Items
Certain items are non-returnable, including:
• Products that have been customized or personalized.
• Products that have been worn, washed, or damaged after receipt.
• Items that are final sale or part of limited-time promotions may not be eligible for return.
3. How to Return Items
To return an item, please follow these steps:
• Step 1: Contact our customer support team at support@bassima.com or call 9343587711 within 15 days of receiving the product.
• Step 2: Provide your order number, the item(s) you wish to return, and the reason for the return. If the return is due to a defective or damaged product, please attach photos showing the condition of the product.
• Step 3: We will review your return request and send you a return authorization along with instructions on how to ship the item back.
• Step 4: Ship the product back to the address provided. Please use a trackable shipping method to ensure that the package reaches us safely. Return shipping costs are the responsibility of the customer, unless the product is damaged or incorrect.
• Step 5: Once we receive the returned product and inspect its condition, we will process your return and issue a refund or exchange, based on your preference.
4. Refund Method
• Refunds will be issued as reward points to your Bassima Clothing account, which you can use for future purchases. The value of the reward points will be equal to the amount of the product purchase, excluding any shipping, gift wrap, or COD charges.
• Refunds for shipping charges or gift wrapping are not applicable unless the return is due to an error on our part (e.g., damaged or incorrect item).
• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
Exchange Policy
If you would like to exchange an item for a different size, color, or style, we are happy to assist, provided the return conditions are met.
1. Exchange Eligibility
Exchanges are subject to product availability. You can request an exchange for:
• A different size, color, or style of the same product.
• An exchange for a new item of equal or lesser value.
2. How to Request an Exchange
To exchange an item, follow these steps:
• Step 1: Contact our customer support team at support@bassima.com or call 9343587711 within 15 days of receiving your product.
• Step 2: Provide your order number and the details of the item you want to exchange, along with the desired exchange product.
• Step 3: If the exchange item is available, we will send you a return authorization and instructions for returning the original item.
• Step 4: Ship the original product back to us. The return shipping cost is your responsibility.
• Step 5: Once we receive the returned product, we will ship the exchanged item to you at no additional shipping charge.
3. Exchange Limitations
• Exchanges are only possible for products that are in new, unused, and undamaged condition, with original tags attached.
• If the product you wish to exchange is out of stock, we will offer you the option to either receive a refund in the form of reward points or select another item from our store.
Return Shipping Costs
• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item received is damaged or defective. We recommend using a trackable shipping service to ensure your return is safely received by us.
• Refund on Return Shipping: If you incur shipping costs for returning an item, a maximum of Rs. 100 will be credited as reward points for the shipping charges you paid. This does not cover the entire cost of return shipping but helps to alleviate some of the expense.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please follow the steps below:
1. Contact Us Immediately: Within 48 hours of receiving the product, contact our customer support team with photos of the damage or error.
2. Return Shipping Costs: In cases where the error is on our part (such as sending the wrong item or a damaged product), we will cover the cost of the return shipping.
3. Replacement or Refund: We will either replace the damaged or incorrect item or process a full refund, depending on your preference.
Customer Responsibilities
To ensure a smooth returns and exchanges process, please make sure to:
• Ensure that the returned item is in unused, unworn, and undamaged condition, with all tags and packaging intact.
• Contact us promptly within 15 days of receiving your order to initiate a return or exchange.
• Follow the return instructions provided by our customer support team.